FAQ's

Why should I subscribe with Brush Hub?

Here at Brush Hub we aim to make your daily life that bit easier. When you subscribe to our eco friendly bamboo toothbrushes and floss, we will deliver them to your door every month or every two months, depending on your preference. It gives you one less thing to think about. Bacteria builds up on the bristles of your toothbrush over the course of a month, and hygienically you should change your toothbrush very regularly, which most people do not do! Gross!

What do you charge for delivery?

Delivery is free of charge, always!

How often do you deliver?

We deliver every month, or every two months, depending on your preference. We recommend changing your toothbrush every month, to reduce bacteria build up on your bristles, and remain hygienically clean. Your first order is delivered within 2-3 days.

Can I test out your toothbrushes and floss, rather than subscribe?

Yes absolutely. You can cancel your subscription at any point, so you have a whole month after your first delivery to decide if you wish to stay subscribed.

Can I cancel my subscription at any point?

Yes, you can cancel at any time if you are unsatisfied with our toothbrushes and floss. We are confident that our toothbrushes are the best in the world, and our prices will always be low. To cancel your subscription, simply log into your account on our website, and click 'cancel subscription'. Or alternatively, just phone us or email us and we can do it for you. 

Where do I put biodegradable bamboo toothbrush handles once I am finished with them?

Simply put them into home composting, or the normal council collected food recycling bins. You can even put them into a plant pot outside.

Are the bristles biodegradable too?

The bristles on our medium bristles toothbrushes are 100% recyclable. They are made from nylon 6. You will need to pull out the bristles, and put them into a normal council collected recycling bin. This is easy to do. 

The bristles on our soft bristles toothbrushes are made from bamboo charcoal, and they are 85% biodegradable and 15% recyclable. They should also be put into a normal council collected recycling bin.

How do I sign up?

Simply click 'get started' at the top menu, and choose the toothbrush and floss that you want, and then choose how often you'd like them to be delivered. It is very simple. If you need assistance, just give us a call on 01458 837602.

How long does delivery take?

Initially, on your first order, it will be dispatched immediately and will arrive within 2/3 days. Following that, depending on your chosen delivery frequency (every 1 or 2 months) we'll deliver your order on the same date during that month.

Do you deliver outside of the UK?

At this present moment we only offer delivery throughout the UK, not overseas.

Where are your toothbrushes and floss made?

Naturally, they are made in the largest bamboo producing area of the world, China. They are made by expert craftspeople, with many years of experience in making the best quality toothbrushes in the world.

Can I give your toothbrush subscription as a gift?

Yes, our toothbrushes make a fantastic gift. Simply enter the required delivery name and address when purchasing online.

What type of toothbrushes do you sell?

All of our toothbrushes handles are made from biodegradable natural 'Meso' bamboo. The bristles of our medium bristles toothbrushes are nylon 6, and the bristles on our soft bristles toothbrushes are bamboo charcoal.

Are the bristles hard or soft?

We offer both medium and soft toothbrushes, depending on your preference. You can choose this before purchasing online.

Do I really need floss?

Yes, it is dentist recommended that you should use floss every single day. This is to remove plaque in between your teeth, and to remove food that has become trapped in your teeth too. It also removes bacteria between your teeth. It is medically recommended to use floss, and your teeth will definitely last much longer if you do.

Are my payment details secure?

Yes absolutely. Our payment processor is called Stripe, and they are a professional company who handle all the card processing and details. You can find out more about their privacy and security here https://stripe.com/gb.

What if I am not home for delivery? 

If you are not home, all of our parcels will fit through a normal size letter box. All of our orders are sent via Royal Mail post. If you do not have a letter box and are out, they will simply leave a card through your door, and you can collect from your local post office.

What if I want delivery on a specific date?

If you need delivery on a specific date, just write that information in the notes section when purchasing online, or email us separately. You can easily change your regular subscription delivery date by logging into your account on our website.

How do I manage my subscription?

Simply log into your account on our website, by clicking on 'my account' at the top right of the screen. If you haven't created an account, simply create a new account using the same email address that you used to purchase with, and this will bring up your purchase information. You can then amend your delivery date, frequency, product choice, or cancel subscription.

Pandas eat bamboo... are you taking their food?

No. Our toothbrushes are made from a species of bamboo called 'Moso' bamboo, where as pandas typically eat a species called 'Arrow' bamboo. 'Moso' bamboo grows extremely quickly, and is a highly renewable resource.

Will a wooden toothbrush carry more germs than my plastic toothbrush?

Bamboo is actually naturally antibacterial, so quite the opposite. Bamboo viscose fabrics have a unique antibacterial quality due to an antimicrobial bio-agent called “bamboo kun” which is found naturally in living bamboo fibre. This kun makes bamboo a naturally antibacterial, antifungal and odour resistant fibre.

 

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